Support Representative

Kalmthout, Белгия

For our office in Kalmthout , we are looking for a Support Representative. 

Are you passionate about helping customers and looking for an exciting job in your region? As an internal Odoo support representative, you will be the first point of contact for our customers—their go-to problem solver!

You will maintain strong relationships with our customers to ensure high-quality service. Your goal is to handle every call quickly and professionally. Using your skills, you will either find a solution yourself or create a ticket for our analyst team.

With the right motivation and eagerness to learn, you’ll be fully prepared for this exciting and diverse role in no time!

Support Representative Кандидатствайте сега!

Вашите отговорности

You are a key link in supporting our customers' Odoo environments. In addition, you proactively look for solutions to recurring problems. This is how you help customers focus on their core business.

  • ​You use the necessary tools to follow up on questions and problems.
  • You are friendly and put the customer at the center of every inquiry.   
  • You maintain calmness and realism by communicating well.
  • You ask further questions or problems that are unclear or insufficiently delineated.
  • You will work with analysts to discern personalized developments.
  • You update and track the status of tickets in the ticketing system.
  • You keep all contacts involved informed of the status of the ticket.
  • You ensure that everyone receives the necessary information.

Вашия профил

Je hebt het talent om klanten en gebruikers echt te helpen. Je ziet problemen eerder als een opportuniteit, je blijft kalm en haalt een kick uit de complimenten die volgen nadat een gebruiker een topervaring heeft gehad.

  • Je hebt ervaring met bedrijfsprocessen / ERP systemen.                           
  • Je hebt een goed begrip van gebruikerssoftware en hoe dit wordt opgebouwd.                           
  • Je kan een onderscheid maken in dringende problemen en nieuwe vragen.                           
  • Je werkt nauwkeurig, klantgericht en positief ingesteld.
  • Je bent leergierig om steeds nieuwe applicaties te leren kennen.
  • Je bent gebeten in het vinden naar een constructieve oplossing.
  • Je bent een plantrekker en houdt van de nodige afwisseling.
  • Je bent collegiaal en positief ingesteld.
  • Je bent een teamplayer en toch in staat om zelfstandig te werken.
  • Je beschikt over een Talenkennis: NL/EN.

Какво предлагаме?

You will become part of a close-knit and dynamic team where collaboration and personal responsibility go hand in hand. At Callista, we value your input and work with short communication lines in a growing, entrepreneurial company.

We offer a challenging role with growth opportunities, a competitive salary, and attractive extra-legal benefits, including a company car with a fuel card, 12 ADV days, a laptop, meal vouchers, and comprehensive hospitalization and group insurance. 

Готови ли сте за предизвикателството?

For more information, contact Michiel Janssens at +32 491 63 70 03 (available between 9 AM and 7 PM). Your application will be handled quickly and confidentially. 

Note: We do not wish to collaborate with third parties. Please refrain from contacting us regarding candidates or other forms of assistance.

Кандидатствайте сега!