Support assistant


​Do you get 'happy' helping customers and are you looking for an exciting job in your region? As an ODOO internal support employee, you are the first point of contact for our customers, their rock!

You maintain good contact with our customers to ensure them a quality service. You ensure that every call is handled quickly and professionally. With your skills you look for a professional solution yourself or you create a ticket for your colleagues of the analyst team.

With the right motivation and an eagerness to learn, you will be prepared in no time for this exciting and varied job.

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Your challenge


You are a key link in supporting our customers' Odoo environments. In addition, you proactively look for solutions to recurring problems. This is how you help customers focus on their core business.

  1. ​You use the necessary tools to follow up on questions and problems.
  2. You are friendly and put the customer at the center of every inquiry.
  3. You maintain calmness and realism by communicating well.
  4. You ask further questions or problems that are unclear or insufficiently delineated.
  5. ​You will work with analysts to discern personalized developments.
  6. You update and track the status of tickets in the ticketing system.
  7. You keep all contacts involved informed of the status of the ticket.
  8. You ensure that everyone receives the necessary information.

Profile


You have a talent for truly helping users. Rather, you see problems as opportunities, stay calm and get a kick out of the compliments that follow after a user has had a top-notch experience.

  1. You have experience with business processes / ERP systems.                         
  2. You have a good understanding of user software and how it is built.                          
  3. You can distinguish between urgent problems and new questions.         
  4. You work accurately, customer-oriented and with a positive attitude.
  5. You are eager to learn new applications all the time.
  6. You are bitten in finding a constructive solution.
  7. You are a planter and enjoy variety.
  8. ​You are collegial and positive minded.
  9.  You are a team player yet able to work independently.​
  10.  You have a Knowledge of languages: NL/EN.

The offer


You end up in a close team where there they support each other, and everyone takes responsibility. Within this dynamic and growing company there are short lines of communication and your opinion is highly valued. You have the opportunity to take up an exciting position in a strong entrepreneurial company with opportunities to grow in the long term. In exchange for your commitment and strong development work, you get the opportunity to grow, receive a decent salary with company car, fuel card, 12 ADV days and other legal benefits (including laptop, meal vouchers, hospitalisation and group insurance).

Do you accept this challenge?


For more information, you can contact Michiel Janssens between 9 a.m. and 6 p.m. on 0491 63 70 03. Your response will be treated quickly and confidentially. We do not wish to work with third parties, please refrain from contacting us with candidates or other forms of support.

Something for you? Get in touch